Kindness Matters at Avon Animal Hospital & Surgical Center
Thank you for allowing us to care for your pet.
We value the confidence you place in our team and are committed to providing compassionate, high-quality care to every patient while treating every client with kindness, professionalism, and respect.
We believe the best care happens when clients and veterinary professionals work together with mutual understanding, patience, and respect. Our goal is to create a welcoming environment where pets, clients, and team members feel safe, supported, and valued.
Our Commitment to a Respectful Environment
To help maintain a positive experience for everyone, we do not tolerate behavior that is abusive, threatening, discriminatory, intimidating, or disruptive to our team, clients, or patients.
Examples include:
- Angry outbursts, yelling, or aggressive behavior
- Demeaning, rude, or insulting language directed at staff
- Profanity, vulgar names, or discriminatory remarks
- Disrespect toward any team member based on race, gender, religion, appearance, or other protected characteristics
- Threats, intimidation, harassment, or attempts to damage our reputation
- Failure to comply with staff requests regarding safety, including pet restraint requirements
- Any behavior that disrupts our hospital, staff, clients, or patients
Clients who engage in abusive behavior may be asked to leave the premises immediately. Depending on the severity of the incident, the client may also be dismissed from the practice and prohibited from returning.